Terms of service

Effective Date: July 23, 2025

Welcome to Lala & Leo! By accessing or using our website (www.lalaandleo.com), you agree to be bound by the following terms. Please read them carefully before making a purchase.

1. OVERVIEW

This website is operated by Lala & Leo. Throughout the site, the terms “we,” “us,” and “our” refer to Lala & Leo. By using our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. ONLINE STORE TERMS

  • You must be at least 18 years old (or have permission from a parent/guardian) to use this site.

  • You may not use our products for any illegal or unauthorized purpose.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission.

3. PRODUCTS & ORDERS

  • All of our products are made to order, which helps reduce waste.

  • Due to the nature of made-to-order items, all sales are final.

  • We reserve the right to limit or refuse orders for any reason, including suspected fraud or abuse.

4. SHIPPING

  • Orders typically ship within 5–15 business days.

  • Most products are shipped from China, and international shipping times may vary.

  • We are not responsible for delays caused by customs, postal services, or incorrect addresses provided at checkout.

5. RETURNS & EXCHANGES

  • Because each piece is made just for you, we don’t offer returns or exchanges.

  • If your item arrives damaged or incorrect, please contact us and we’ll make it right.

6. ACCURACY OF BILLING & ACCOUNT INFO

  • You agree to provide current, complete, and accurate purchase and account information.

  • We are not responsible for failed deliveries due to incorrect shipping info.

7. INTELLECTUAL PROPERTY

  • All content, designs, and graphics on this site are owned by Lala & Leo. Please don’t steal our stuff.

8. THIRD-PARTY TOOLS & LINKS

  • We may use third-party services (like payment processors or tracking tools). We're not liable for any issues that arise from those services.

9. CHANGES TO TERMS

We may update these terms occasionally. Changes will be posted here, and your continued use of the site means you accept the new terms.

10. CONTACT

Questions? Email us at hello@lalaandleo.com.